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Inactive Session Length

Security is a top priority at Sparkcentral. One of the security features available is a default timeout due to inactivity. This can prevent unwanted, and unauthorized people from accessing Sparkcentral in an agent’s browser after a certain period of time.

The default (and recommended) length of time to set is 30 minutes. If another time frame works better for your team, Administrators can head to Settings , Privacy & Security, Inactive Session Length in order to set the desired length of time agents need to be inactive in Sparkcentral before being automatically logged out. 

Session timeout needs to be a value between 10 min – 24 hours.

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