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How to customize your Twitter experience?

Sparkcentral offers the ability to customize certain aspects of your Twitter experience:

Admins can navigate to Settings , Social Media, Twitter .

Automatically split tweets longer than 280 character

Sparkcentral offers Admins the option to either limit their agent’s public tweet replies to 280 characters or have Sparkcentral automatically split the response into multi-part tweets (up to 5 tweets).

A. If an Admin elects to enable to have tweets longer than 280 characters automatically split:

  • Number indicators will appear at the end of each tweet as 1/2, 2/2, depending on the number of split tweets.
  • You will see a message length indicator wheel when writing a public Twitter response. This is to account for Twitter’s 280-character limit that is imposed upon tweets.
  • When you are down to your last 20th character limit you will start seeing the character countdown. 
  • When the response goes beyond 280 characters, a small “infinity symbol” will appear that indicates that the response will be broken into multiple tweets.

B. If an Admin elects to disable to have tweets longer than 280 characters automatically split:

  • When you are down to your last 20th character limit you will start seeing the character countdown. 
  • If you exceed 280 characters, you are then prompted with a negative sign countdown, and the message will NOT be able to be sent until the message is modified to fit within the 280 character restriction.

Note:

  • Automatic splitting of tweets is a global setting, meaning that it will apply to all Twitter channels in a Sparkcentral account.
  • Automatic splitting tweets applies for public tweets, not DMs.
  • The agent’s shortcode will appear after the last tweet in the succession in cases of multi-part tweets.

When replying, include all mentioned users by default

  • When this setting is enabled, then if a tweet has multiple handles in it, the Replying to section in the reply box will by default check all the handles which mean replies sent by agents will go to all the handles by default if not overridden. The agent can override it i.e. select or deselect handles.
  • When this setting is disabled, then if a tweet has multiple handles in it, the Replying to section in the reply box will by default uncheck all other handles mentioned which mean replies sent by agents will go only to the original tweeter by default if not overridden. The agent can override it i.e. select or deselect handles.

Retweets, and Retweets with comments

Admins will now have the ability to exclude Retweets and/or Retweets with Comments from being brought into the platform. These options are selected by default when Twitter is added as a medium. When the options are not selected, retweets and/or retweets with comments will no longer be brought in.

  • When the option is unchecked, any retweets that are already in the New/Pending/Resolved queues will remain. All retweets after the time of the option being unchecked will no longer be brought into Sparkcentral. 
  • If the Retweet option is unchecked, and then later checked again, Retweets will again start being brought into the platform. However any retweets that happened while the option was unchecked will not be brought in retroactively.

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